Track Facebook browser activity in Crash Reporting and Real User Monitoring

By Yosan | Posted Jul 21, 2017 | 3 min. (549 words)

Does a large percentage of your site traffic come from the mobile Facebook application? If so, you can now view and track Facebook browser activity on Crash Reporting and Real User Monitoring.

This feature was made for you if you use Facebook as a main source of traffic to your website, or your company advertises on Facebook.

Big thanks to Jeff for suggesting this feature!

Before this feature, it would be difficult to track user navigation or any errors users experienced from within the Facebook browser. Now, if your customers click a link from the mobile Facebook application to your site, they remain in the Facebook browser, but Crash Reporting and Real User Monitoring will now track browser activity.

Ways to use the feature:

View traffic from the Facebook application

If for example, Facebook is your main marketing channel, you can see which adverts or posts bring in the most traffic by checking the post URL or tags in the Pulse. You can view the most popular URLs from the Pulse “Most requested pages” table or by filtering on the URL.

Tags are also an excellent tool to track traffic. Add tags to pages to track campaigns, or use tags to track high-priority customers and see what Facebook posts work best for them. You can then filter on the tags to view data on specific posts.

View session data and user flow

Have you found campaigns with the most click-through rate? Excellent! Time to view data on how long customers spend on the post and track other pages they visit on your site.

Just go to the sessions tab in Pulse to view the latest sessions, or use the filters to look for specific customers or tags.

Check how many errors affect the Facebook browser and prioritize fixes

Want to know how many errors your users encounter while using the Facebook browser? Just go to the Crash Reporting dashboard, click on ‘Add filter’ and filter on the Facebook browser. Your Crash Reporting dashboard will list all the error groups that have affected users using the Facebook browser.

From here, you can see if there are any major errors that need to be fixed immediately, or prioritize the errors depending on how many customers they affect or how significant they are.

In an error group, you can view other affected browsers on the sidebar:

In an error instance, you can view the specific Facebook browser version:

Compare the Facebook browser with other browsers

If your customers use the Facebook application to navigate to your site a lot, the browser might turn in the “Top 50 browsers” table in Pulse. You can then compare the Facebook browser among other browsers on the most views and users.

In summary

As you can see, being able to track Facebook browser activity is extremely beneficial for your company.

Raygun supports all the main browsers as well as many obscure ones. If there are any other browsers you’d like us to support, please let us know on the feature request forums.

Further reading on browsers

Why browser monitoring matters 

Raygun’s best features are available out-of-the-box